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    • Home
    • CXO Insights
    CX and Contact Centers 2021

    CX and Contact Centers 2021

    By Jacque Lim, Regional Head of Service Delivery Asia Pacific, Aspire Lifestyles

    Transforming business performance by taking an outside-looking-in customer perspective

    Transforming business performance by taking an outside-looking-in customer perspective

    By Graham Perry, Managing Director, BWH Hotel Group Australasia

    Winning the Customer Service Rush During the Holiday Returns Season

    Winning the Customer Service Rush During the Holiday Returns Season

    By Mark Abramowitz, SVP Marketing, Service Cloud at Salesforce

    MOBILE APPS IN THE NEW DECADE

    MOBILE APPS IN THE NEW DECADE

    By Bibaswan Banerjee, Director, CRM and User Analytics, Klook

    Covid-19 and Lessons from the largest Work from Home Experiment

    Covid-19 and Lessons from the largest Work from Home Experiment

    By Vikas Verma, Director Human Resources, United Overseas Bank

    Reimagine the Future of Education in a post-COVID-19 World

    Reimagine the Future of Education in a post-COVID-19 World

    By Samson Tan, Head, Centre for Innovation in Learning, National Institute of Education

    A creative approach to remote simulator installations

    A creative approach to remote simulator installations

    By Sharon Cooke, CEO, Airways International Ltd

    Priority 2021: Achieving 100% Automation in Finance

    Priority 2021: Achieving 100% Automation in Finance

    By Ekaterina Sejourne, CFO, Puma Energy Asia Pacific Pierre Costa, Global CIO, Puma Energy

    Tech Tonic: How technology is helping the travel sector recover from the impact of Covid-19

    Tech Tonic: How technology is helping the travel sector recover from the impact of Covid-19

    By Patrice Simon, CTO Data and Analytics, CWT

    Pinpointing Weak Links in an Enterprise Security Chain: Helping Companies Battle Data and Content Security Challenges

    Pinpointing Weak Links in an Enterprise Security Chain: Helping Companies Battle Data and Content Security Challenges

    By Hiro Imamura, SVP and GM, Business Imaging Solutions Group, Canon U.S.A. [NYSE:CAJ]

    Evolving Customer Relationship Management: Move Fast or Die Trying

    Evolving Customer Relationship Management: Move Fast or Die Trying

    By Ed Ariel, Vice President of Service Operations, ezCater

    Importance of Customer Relationship Management Implementation

    Importance of Customer Relationship Management Implementation

    By Drew Fredrick, Vice President, Home Building Technology, Clayton Homes

    How enterprise tech startups and corporates can collaborate for innovation

    How enterprise tech startups and corporates can collaborate for innovation

    By Paul Santos, Managing Partner, Wavemaker Partners

    How an Initiative for Standardization and Modularization Leads to Cost Reduction, Increased Efficiency-and Better Teamwork

    How an Initiative for Standardization and Modularization Leads to Cost Reduction, Increased Efficiency-and Better Teamwork

    By Faruk Bilgin, Global Director Manufacturing Engineering of Webasto Group

    Empowering the Retail Paradigm

    Empowering the Retail Paradigm

    By Jason Williams, VP of Engineering, DICK’S Sporting Goods

    Fortifying the Retail Pardigm Amidst Uncertainities

    Fortifying the Retail Pardigm Amidst Uncertainities

    By Vlad Yakubson, Head of Retail, yd.

    Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

    Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

    By Sanjay Choubey, VP-IT, Briggs & Stratton

    De-fragmenting Data Silos- Cloud-based Enterprise Data Hub

    De-fragmenting Data Silos- Cloud-based Enterprise Data Hub

    By Sean Xu, Executive Director, MGM Resorts Internation

    Using Cloud migration as security opportunity

    Using Cloud migration as security opportunity

    By Cyril Segretain, Information Security Officer Europe, Uniqlo

    Changing the tester DNA -From tester to Software Development Engineer in Test (SDET)

    Changing the tester DNA -From tester to Software Development Engineer in Test (SDET)

    By Bernd Bornhausen, Senior Manager QA, TD Insurance [NYSE: TD]

    How 5G + blockchain + IoT + Mobile apps and devices are about to lead us to a

    How 5G + blockchain + IoT + Mobile apps and devices are about to lead us to a "Passport of Things"

    By Maurice Audinet, Head of Digital Transformation, Jurlique Hong Kong Limited

    A Look Back at the Last Decade in Payments - 2010-2020

    A Look Back at the Last Decade in Payments - 2010-2020

    By Jesse Sandoval, SVP & Director of Global Payments, East West Bank

    Upgraded Cards, Upgraded Insights

    Upgraded Cards, Upgraded Insights

    By Joe Agostinelli, Research and Analytics, Vibrant Credit Union

    Pandemic Payments - Paychecks, Programs and Pivots

    Pandemic Payments - Paychecks, Programs and Pivots

    By Christopher Danvers, Vice President Digital Strategy & Payments at American Airlines Federal Credit Union

    How to Rebuild Better with Impact: A Hybrid Financial and Social Inclusion and Well-Being Approach

    How to Rebuild Better with Impact: A Hybrid Financial and Social Inclusion and Well-Being Approach

    By Kenneth Kwok, Founder and CEO, Global Citizen Capital

    As the World Changes, So Should the Ways of Learning

    As the World Changes, So Should the Ways of Learning

    By Daniel Budd, Design and Technology TeacherHamlet Lin, Tech Coach, Hong Kong International School

    The changing face of technology enhanced learning

    The changing face of technology enhanced learning

    By Michael Sankey, Director, Learning Transformations, Griffith University and President of the Australasian Council on Open, Distance and eLearning (ACODE)

    AI: The Next-Frontier in Business

    AI: The Next-Frontier in Business

    By Bora Arslan, Chief Analytics Officer, IAG

    The Future of Financial Markets: Getting Ready for the Next Level of Cloud Usage

    The Future of Financial Markets: Getting Ready for the Next Level of Cloud Usage

    By Michael Girg, Chief Cloud Officer, Deutsche Börse [FRA: DB1]

    From Sceptic to Believer, My Path to Cloud Security

    From Sceptic to Believer, My Path to Cloud Security

    By Rhys MacFarlane, Chief Security Officer, Luxury Escapes

    Inspiring Extraordinary Customer Success with Salesforce

    Inspiring Extraordinary Customer Success with Salesforce

    By Alexandre Dayon, President and Chief Strategy Officer, Salesforce

    Opportunity knocks on the Legal Front Door

    Opportunity knocks on the Legal Front Door

    By Babar Hayat, Head of Tech and Transformation, Konexo

    Steps to Revolutionise your Legal Team

    Steps to Revolutionise your Legal Team

    By Sophie Kernthaler, Director, Hogan Lovells

    Legal Tech - a lawyer's perspective

    Legal Tech - a lawyer's perspective

    By Robert Shooter, Head of Technology, Outsourcing and Privacy, Fieldfisher LLP

    Technology And Leadership Combine To Power Law Firms Through And Beyond The Pandemic

    Technology And Leadership Combine To Power Law Firms Through And Beyond The Pandemic

    By Daniel Lasman, CFO, Fish & Richardson

    Driving Competitive Advantage For Kmart Group Through Advanced Analytics, Machine Learning And AI

    Driving Competitive Advantage For Kmart Group Through Advanced Analytics, Machine Learning And AI

    By Michael Fagan, Chief Technology Officer, Kmart Australia

    CMS As Part Of Efforts To Boost Business

    CMS As Part Of Efforts To Boost Business

    By Stepan Kares, Vp Information Technology, It & Operations,Home Credit Indonesia

    Unlocking Great Consumer Experiences With Lean Cloud Stacks

    Unlocking Great Consumer Experiences With Lean Cloud Stacks

    By Anthony Baker, Executive Technology Director, R/Ga

    Using Simulation to Improve Patient Safety and Quality of Care How the Nemours Institute for Clinical Excellence is Taking Simulation Further

    Using Simulation to Improve Patient Safety and Quality of Care How the Nemours Institute for Clinical Excellence is Taking Simulation Further

    By Maria Carmen G. Diaz, Medical Director of Simulation, Nemours Institute for Clinical Excellence, North.Shiva Kalidindi, Medical Director of Simulation, Nemours Institute for Clinical Excellence, South

    First Principle Models to bolster the Digital Twin Panorama

    First Principle Models to bolster the Digital Twin Panorama

    By Richard Porter, Principal Engineer, Simulation, Yokogawa Australia Pty Ltd

    1 2 3 4 5 »

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