CX and Contact Centers 2021
By Jacque Lim, Regional Head of Service Delivery Asia Pacific, Aspire Lifestyles
Transforming business performance by taking an outside-looking-in customer perspective
By Graham Perry, Managing Director, BWH Hotel Group Australasia
Winning the Customer Service Rush During the Holiday Returns Season
By Mark Abramowitz, SVP Marketing, Service Cloud at Salesforce
MOBILE APPS IN THE NEW DECADE
By Bibaswan Banerjee, Director, CRM and User Analytics, Klook
Covid-19 and Lessons from the largest Work from Home Experiment
By Vikas Verma, Director Human Resources, United Overseas Bank
Reimagine the Future of Education in a post-COVID-19 World
By Samson Tan, Head, Centre for Innovation in Learning, National Institute of Education
A creative approach to remote simulator installations
By Sharon Cooke, CEO, Airways International Ltd
Priority 2021: Achieving 100% Automation in Finance
By Ekaterina Sejourne, CFO, Puma Energy Asia Pacific Pierre Costa, Global CIO, Puma Energy
Tech Tonic: How technology is helping the travel sector recover from the impact of Covid-19
By Patrice Simon, CTO Data and Analytics, CWT
Pinpointing Weak Links in an Enterprise Security Chain: Helping Companies Battle Data and Content Security Challenges
By Hiro Imamura, SVP and GM, Business Imaging Solutions Group, Canon U.S.A. [NYSE:CAJ]
Evolving Customer Relationship Management: Move Fast or Die Trying
By Ed Ariel, Vice President of Service Operations, ezCater
Importance of Customer Relationship Management Implementation
By Drew Fredrick, Vice President, Home Building Technology, Clayton Homes
How enterprise tech startups and corporates can collaborate for innovation
By Paul Santos, Managing Partner, Wavemaker Partners
How an Initiative for Standardization and Modularization Leads to Cost Reduction, Increased Efficiency-and Better Teamwork
By Faruk Bilgin, Global Director Manufacturing Engineering of Webasto Group
Empowering the Retail Paradigm
By Jason Williams, VP of Engineering, DICK’S Sporting Goods
Fortifying the Retail Pardigm Amidst Uncertainities
By Vlad Yakubson, Head of Retail, yd.
Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)
By Sanjay Choubey, VP-IT, Briggs & Stratton
De-fragmenting Data Silos- Cloud-based Enterprise Data Hub
By Sean Xu, Executive Director, MGM Resorts Internation
Using Cloud migration as security opportunity
By Cyril Segretain, Information Security Officer Europe, Uniqlo
Changing the tester DNA -From tester to Software Development Engineer in Test (SDET)
By Bernd Bornhausen, Senior Manager QA, TD Insurance [NYSE: TD]
How 5G + blockchain + IoT + Mobile apps and devices are about to lead us to a "Passport of Things"
By Maurice Audinet, Head of Digital Transformation, Jurlique Hong Kong Limited
A Look Back at the Last Decade in Payments - 2010-2020
By Jesse Sandoval, SVP & Director of Global Payments, East West Bank
Upgraded Cards, Upgraded Insights
By Joe Agostinelli, Research and Analytics, Vibrant Credit Union
Pandemic Payments - Paychecks, Programs and Pivots
By Christopher Danvers, Vice President Digital Strategy & Payments at American Airlines Federal Credit Union
How to Rebuild Better with Impact: A Hybrid Financial and Social Inclusion and Well-Being Approach
By Kenneth Kwok, Founder and CEO, Global Citizen Capital
As the World Changes, So Should the Ways of Learning
By Daniel Budd, Design and Technology TeacherHamlet Lin, Tech Coach, Hong Kong International School
The changing face of technology enhanced learning
By Michael Sankey, Director, Learning Transformations, Griffith University and President of the Australasian Council on Open, Distance and eLearning (ACODE)
AI: The Next-Frontier in Business
By Bora Arslan, Chief Analytics Officer, IAG
The Future of Financial Markets: Getting Ready for the Next Level of Cloud Usage
By Michael Girg, Chief Cloud Officer, Deutsche Börse [FRA: DB1]
From Sceptic to Believer, My Path to Cloud Security
By Rhys MacFarlane, Chief Security Officer, Luxury Escapes
Inspiring Extraordinary Customer Success with Salesforce
By Alexandre Dayon, President and Chief Strategy Officer, Salesforce
Opportunity knocks on the Legal Front Door
By Babar Hayat, Head of Tech and Transformation, Konexo
Steps to Revolutionise your Legal Team
By Sophie Kernthaler, Director, Hogan Lovells
Legal Tech - a lawyer's perspective
By Robert Shooter, Head of Technology, Outsourcing and Privacy, Fieldfisher LLP
Technology And Leadership Combine To Power Law Firms Through And Beyond The Pandemic
By Daniel Lasman, CFO, Fish & Richardson
Driving Competitive Advantage For Kmart Group Through Advanced Analytics, Machine Learning And AI
By Michael Fagan, Chief Technology Officer, Kmart Australia
CMS As Part Of Efforts To Boost Business
By Stepan Kares, Vp Information Technology, It & Operations,Home Credit Indonesia
Unlocking Great Consumer Experiences With Lean Cloud Stacks
By Anthony Baker, Executive Technology Director, R/Ga
Using Simulation to Improve Patient Safety and Quality of Care How the Nemours Institute for Clinical Excellence is Taking Simulation Further
By Maria Carmen G. Diaz, Medical Director of Simulation, Nemours Institute for Clinical Excellence, North.Shiva Kalidindi, Medical Director of Simulation, Nemours Institute for Clinical Excellence, South
First Principle Models to bolster the Digital Twin Panorama
By Richard Porter, Principal Engineer, Simulation, Yokogawa Australia Pty Ltd
CIO Speaks
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Amol Bargaje, CIO, Jenner & Block
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Luke O'Brien, CIO, ISS Facility Services Australia & New Zealand
Matthew Perry, CIO, Orora Limited [ASX: ORA]
Marc Solomon, CIO, Bvn Architecture
Matthew Leary, CIO, Tassal Operations
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Gary Peel, CIO, SYNERGY (ASX:IS3)
John Hui, CIO, The Education University of Hong Kong
Mike Everly, CIO, D&H Distributing
Kevin Glynn, VP and CIO, DSC Logistics
Bob Hennessy, Group CIO, Lendlease [ASX: LLC]
Robert Bollard, CIO and General Manager Innovation & Technology Group, IP Australia
